In the past few weeks, a new and decidedly strict anti-cheat system was implemented for PlayerUnknown’s Battlegrounds to handle the game’s notorious cheating problem. The system also managed to catch a number of players who aren’t cheating, leading to people logging into the game after sometimes weeks or months of not playing and finding their account banned.
According to a Steam blog post, this was merely the result of an overzealous cheat detection program.
“As you know, one of our highest priorities is working towards eliminating hackers and cheaters from PUBG,” the developer writes in the post. “We’ve made great strides in this area recently, but unfortunately sometimes we get it wrong, which was the case recently when a number of players were improperly banned and were unable to access the game for a period of time.”
As compensation, these players are being given 20,000 BP to their accounts, the currency used to buy lootboxes within PUBG. The developer didn’t promise the false bans would stop happening, but asked for patience in the cases that they do.
PUBG Corp. have their own methods for telling who was banned and when they were logged in, so if you were banned and never logged in to see that you were banned, you’re not eligible for compensation. PUBG Corp. and Bluehole also announced this week that the game has sold 50 million copies across both PC and Xbox One.